Effective Date: October 19, 2026

Stagey LLC (“Stagey,” “we,” “us,” or “our”) respects the privacy of theatre-makers, renters, participants, ticket-buyers, and others who interact with our platform.

This policy explains how we collect, use, disclose, retain, and protect personal information, and how you can exercise your privacy rights.

1. Information We Collect

Depending on how you interact with Stagey, we collect the following categories of personal information. These categories also describe the information collected during the preceding 12 months.

Identifiers and contact information

Examples: name, email address, phone number, mailing address, IP address, and account identifiers.
Sources: information you provide and information collected automatically when you use the platform.
Purposes: create and manage accounts, provide services, communicate with you, and maintain security.

Account and authentication information

Examples: account login details, authentication records, and session information.
Sources: information you provide and information generated through account use.
Purposes: authenticate users, maintain sessions, and protect accounts.

Personal characteristics

Examples: birthdate, when collected for account or access eligibility.
Sources: information you provide.
Purposes: determine eligibility and administer applicable access requirements.

Commercial information

Examples: ticket purchases, registrations, orders, transaction amounts, and related payment or settlement records.
Sources: your transactions and payment-processing services.
Purposes: fulfill purchases and registrations, process payments and refunds, administer settlements, and maintain business records.

Internet and device activity

Examples: browser type, device information, pages visited, actions taken, and usage patterns.
Sources: information collected automatically through platform use; Google Analytics where you consent.
Purposes: operate and secure the platform, troubleshoot problems, and understand usage.

Communications and preferences

Examples: support correspondence, privacy requests, marketing preferences, and cookie choices.
Sources: information you provide and your interactions with Stagey.
Purposes: respond to requests, provide support, and respect your communication and privacy choices.

The information collected depends on the features you use. Providing information required for an account, purchase, registration, or other service may be necessary for us to provide that service.

Sensitive personal information

Account login credentials can qualify as sensitive personal information under California law. We use this information to authenticate users, secure accounts, and provide account functionality.

2. How We Use Your Information

We use personal information to:

Provide, administer, and improve the Stagey platform.
Create and maintain accounts and authenticate users.
Process ticket purchases, registrations, payments, refunds, and settlements.
Communicate about accounts, transactions, shows, events, and services.
Provide customer support.
Send marketing communications with consent where required and respect unsubscribe requests.
Analyze platform usage through Google Analytics where you have provided consent.
Detect and prevent fraud, unauthorized access, and misuse.
Meet legal obligations, maintain necessary business records, and resolve disputes.
Respond to privacy requests and maintain records needed to demonstrate compliance.

3. Cookies and Analytics

Stagey uses essential cookies necessary to provide and secure the platform. These include:

Session cookie (_stagey_session) — maintains your session and supports core site functionality.
Cookie preference cookie (cookieconsent_status) — remembers whether you accepted or declined analytics cookies.

With your permission, Stagey also uses Google Analytics to understand how visitors use our platform and improve it. If you select Accept, Google Analytics may set cookies including _ga and _ga_* to distinguish visitors and measure site usage.

Before you make a choice, or if you select Decline, Stagey does not load Google Analytics through its analytics integration.

You can change your choice at any time by selecting COOKIES in the footer of the Stagey platform.

You can also manage or delete cookies through your browser settings. Disabling essential cookies may affect login, sessions, and other core platform features.

Participating organizations may configure additional third-party services on their sites, as described in Section 4. Those services may have their own cookie and privacy practices.

For more information about Google’s use of cookies, see Google’s cookie policy.

4. How We Disclose Personal Information

Stagey does not sell personal information or share it for cross-context behavioral advertising, as those terms are defined by the California Consumer Privacy Act. We have not done so during the preceding 12 months.

We disclose personal information to service providers as necessary to operate Stagey. Depending on the service you use, these disclosures include:

Stripe: transaction and related information needed to process payments, refunds, and settlements.
Google Analytics: online identifiers, device information, and usage activity for analytics where you have provided consent.
Hosting and technical infrastructure providers: information needed to host, store, deliver, and secure the platform.

The categories of information described above may be disclosed to the relevant providers for these business purposes, including during the preceding 12 months.

Former support provider

During the preceding 12 months, Stagey used Zendesk for customer support. Information disclosed through that service included contact information, support correspondence, and information provided in support requests.

Stagey no longer uses Zendesk for its own support. Ending that use does not necessarily delete existing support records, which remain subject to applicable retention requirements and arrangements.

Services configured by participating organizations

Participating companies, festivals, venues, and other organizations may configure third-party services, including Zendesk support widgets, on their own sites hosted through Stagey.

If you interact with those services, your information may be processed by the organization and its selected provider. Please consult the organization’s privacy notice and the provider’s privacy policy for details.

Other permitted disclosures

We may also disclose information when reasonably necessary to comply with applicable law, respond to valid legal requests, protect users and the platform, prevent fraud, or establish, exercise, or defend legal claims.

5. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Know and access: request the categories and specific pieces of personal information we hold about you, the sources of that information, its purposes, and the categories of recipients to whom it is disclosed.
Obtain a copy: receive your personal information in a portable and usable format where required by law and technically feasible.
Correct: request correction of inaccurate personal information.
Delete: request deletion of personal information, subject to applicable exceptions.
Opt out of sale or sharing: direct a business to stop selling personal information or sharing it for cross-context behavioral advertising. Stagey does not engage in these activities.
Limit certain uses of sensitive personal information: where this right applies under California law.
Withdraw analytics consent: change your analytics choice through the COOKIES control.
Unsubscribe from marketing: use the unsubscribe link in marketing emails or contact us.
Appeal: appeal a privacy-request decision where applicable law provides that right.
Exercise rights without discrimination: we will not unlawfully discriminate against you for exercising your privacy rights.

How to submit a request

Email support@stagey.net with your request and enough information for us to identify the relevant account or records. You do not need to create an account to submit a privacy request.

For access, correction, and deletion requests, we may verify your identity using information associated with your account or interactions with Stagey. We may request additional information when reasonably necessary for verification. Please do not send passwords or full payment-card details.

Response timing

For California requests to know, correct, or delete, we will acknowledge receipt within 10 business days and generally respond within 45 calendar days after receiving the request.

Where permitted, we may extend the response period by an additional 45 calendar days and will explain the reason within the initial response period. Other applicable laws may require different response periods.

We generally process requests without charge. If we cannot fulfill all or part of a request, we will explain the reason, subject to legal restrictions.

Authorized agents

You may authorize another person to submit a request on your behalf. The agent can contact support@stagey.net.

We may require proof of authorization and, where permitted, ask you to verify your identity or confirm the authorization directly.

Appeals

Where an appeal right applies, email support@stagey.net with “Privacy Request Appeal” in the subject line.

Include the original request and explain why you believe the decision should be reconsidered. We will respond within the period required by applicable law.

6. Account Deletion and Data Retention

Users can access and update much of their account information directly through the platform.

To request deletion of your account and associated personal information, email support@stagey.net. We are working toward offering self-service deletion through the dashboard.

Account deletion does not necessarily erase every related record immediately. Where permitted or required by law, we may retain information needed to:

Complete transactions or fulfill existing obligations.
Maintain accounting, tax, payment, refund, and settlement records.
Detect fraud and maintain security.
Comply with legal obligations.
Establish, exercise, or defend legal claims.
Document and honor privacy requests.

We determine retention periods based on the category of information, the purpose for which it was collected, the duration of the relevant account or service relationship, applicable legal requirements, and legitimate security or dispute-resolution needs.

We retain personal information only for as long as reasonably necessary for those purposes. When retention is no longer necessary, we delete or deidentify the information. Information in backups is handled according to applicable backup-retention processes and legal requirements.

Where required by applicable law, we also direct relevant service providers and other recipients to act on a valid deletion request.

7. Children’s Privacy

Stagey is not designed for users under 18, and we do not knowingly collect personal information from minors.

If you believe a minor has provided personal information to Stagey, contact support@stagey.net so we can investigate and take appropriate action.

8. Data Security

We maintain reasonable safeguards designed to protect personal information, including encrypted connections, access controls, and security monitoring. Stripe provides payment processing.

No system or transmission method is completely secure. If you believe your account or personal information has been compromised, contact support@stagey.net.

9. Changes to This Policy

We review this policy at least annually and update it when necessary to reflect changes in our practices, services, or applicable law.

When we update the policy, we change the effective date above and provide additional notice where required.

10. Contact Us

For privacy questions or requests, contact:

Stagey LLC — Privacy Team
support@stagey.net

Stagey Privacy Policy